Privacy policy informs you about its Privacy Policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing or contracting services through the website and the official apps of

In this sense, the Holder guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (GDPR).

The use of the website implies the acceptance of this Privacy Policy as well as the conditions included in the General Conditions & terms.

This Privacy Policy explains the collection, use, exchange and protection of user information from the website, the mobile application and any other mobile or online service owned by and offered by

Information we collect and legal bases.

1.1. Information that you provide us

Account information. When you register, you must provide your full name, an email and a password. The processing of account information is necessary for the fulfillment of the contract with you.

Mobile phone information. To perform the identity verification, you must provide a mobile phone number verified by SMS. This is a way to authenticate your identity and create a trusted environment for other users. The processing of mobile phone information is based on the legitimate interest of in ensuring a trusted environment for all users and is necessary for the fulfillment of the contract with you.

Profile information. asks you to provide other information in your user profile to increase the level of trust in our platform. This includes an avatar, the address of your ads or other elements related to profile information. The processing of profile information is based on the legitimate interest of in ensuring a trusted environment for all users.

Multimedia information and access to storage and/or camera.

To provide a higher level of detail to users who browse, we will ask you to provide multimedia images of the goods you want to rent. To do this, it will be necessary for you to grant us permissions from the web version or from the mobile app, to be able to access the device’s camera or its storage. After voluntarily granting us access, and whenever you want to publish an ad with your profile, we will require you to upload to at least one photograph in which you can clearly identify the property you want to lease. The processing of images obtained from electronic devices is based on the legitimate interest of in ensuring a trusted environment for all users and is necessary for the fulfillment of the contract with you.

Identity authentication.

We must verify your identity and if you meet the requirements to rent on our platform. We may ask you to verify your identity through an authorized third-party service such as GetVerdict, as well as upload a photo of your face, photos of your national identity card or passport. The images will be deleted after a year. Your personal identification number, provided through uploaded photos, can be used to deal with customers, insurance or criminal proceedings. In addition, as an additional security measure, we may perform a credit check and/or ask you to provide additional documentation, such as proof of address or a copy of a recent payment receipt. The processing of the aforementioned identity authentication information is based on your consent (unconfidential information).

Communications with and other members.

If you correspond with us through email or any other digital communication channel such as SMS or WhatsApp, we may retain the content of your messages, your contact information and our responses. We also keep copies of any message you send through to other users. We may retain the information in the user content that you post on has a legitimate interest in the processing of the aforementioned personal data in order to help solve problems between users or between and a user, in general, improve our customer service, minimize inappropriate content on the Platform, or better understand how our users interact with the Platform to improve the product.

Payment information. collects anonymous information that is linked to your personal payment information, which is stored by an external payment provider. By submitting your payment information, you authorize to access and use this information to pay for the transaction on your behalf. Our third-party payment provider also receives your email address in order to help us link payments to specific users of You also receive information related to your session when the payment was made, including the IP address of the device. This is used by our payment provider for the purpose of identifying high-risk and potentially fraudulent payments. If you delete a payment card from the Platform, reserves the right to store the anonymous information that can identify the card with our payment provider. This is for the purpose of collecting the debts of If you delete your account with, we will delete all information related to payment cards within 180 days, as long as there are no debts associated with the closed account. If you delete your account and have a debt with or if the debt arises within 180 days, we will keep the payment information until 180 days have passed since the last debt collection was completed. The processing of payment information is necessary for the fulfillment of the contract with you and necessary for the fulfillment of a legal obligation.

Bank account information or Paypal.

In order to receive money from an transaction, we also require that you provide us with a bank account or a valid Paypal account to which we can transfer money. The processing of bank account information is necessary for the fulfillment of the contract with you.

Social media.

When you interact with our service through various social media, such as when you connect through Facebook, Google or when you like or post a comment on our Facebook page or interact with us on other social media, we may receive information from the social network, such as your profile information, profile photo, username, user ID associated with your social media account, age range, language, country, list of friends The data we receive depends on your privacy settings on the social network. The processing of this information is necessary for the fulfillment of the contract with you and consent. For more information, see our privacy policy regarding social platforms.

1.2. Information that we automatically collect from your use of

Transaction information.

We collect information related to your transactions on the platform, including the date and time, the amounts charged and other details related to the transaction. The processing of transaction information is necessary for the fulfillment of a contract with you.

Information about the location.

Our platform records the last two known IP addresses when you use This information cannot identify users individually and is anonymous. We use the current location to improve the search. Your current IP address is also registered when requesting the hotel’s approval to check for any unusual behavior. If you have enabled location sharing in your app, we may also use more specific location information (for example, location from your mobile GPS) in order to help you find a potential service.


Our website uses cookies, including third-party cookies, to show you relevant advertising for the and products, as well as to keep you connected to the website. For more information, please read our Cookies Policy.

1.3. Communication to users

Marketing messages. may contact you for direct marketing purposes, provided that we have obtained your prior consent. This means that may use the personal data we have collected in accordance with this Privacy Policy to contact you with newsletters and other marketing material. Direct marketing communications can be provided by email, SMS or push notifications. Our marketing communications may include offers that are provided together with our partners or our insurance provider.

Transaction messages. sends emails, SMS messages and push notifications that contain information related to your reservations and transactions on the platform. This includes information about reservation requests, reservation confirmations, reservation changes or coincidences of travel alerts that you have created. You will receive these messages due to the legitimate interest of in providing you with the best possible services and to fulfill the contract with you. The transaction messages will not contain any marketing material.

Service messages. sends emails, SMS messages and push notifications that contain information and news related to the company, our product and our services to ensure that users have the latest information about the operation of the platform and how they can make better use of it. You will receive due to the legitimate interest of in providing you with the best possible services (article 6 (1) (f) of the GDPR) and to fulfill the contract with you (article 6 (1) (a) of the GDPR). The service messages will not contain any marketing material. Please keep in mind how you can opt out of section 4 below.

Identity of the person in charge

You can see more information about this section, we recommend you visit our General Conditions & terms page.

Principles applied in the processing of data

In the processing of your personal data, the Holder will apply the following principles that conform to the requirements of the new European data protection regulation:

  • Principle of legality, loyalty and transparency: The Holder will always require consent for the processing of your personal data, which may be for one or more specific purposes about which he will inform you in advance with absolute transparency.
  • Principle of data minimization: The Owner will request only the data strictly necessary for the purpose or purposes that requests them.
  • Principle of limitation of the retention period: The data will be kept for the time strictly necessary for the purpose or purposes of the processing. The Holder will inform you of the corresponding conservation period according to the purpose. In the case of subscriptions, the Holder will periodically review the lists and delete those inactive records for a considerable time.
  • Principle of integrity and confidentiality: Your data will be treated in such a way that its security, confidentiality and integrity is guaranteed. You should know that the Holder takes the necessary precautions to prevent unauthorized access or improper use of the data of its users by third parties.

Obtaining personal data

To browse you do not need to provide any personal data. The cases in which you do provide your personal data are the following:

  • When contacting through the contact forms or sending an email.
  • When making a comment on an article or page.
  • By signing up for a subscription form or a newsletter that the Holder manages with MailChimp.

Your rights

The Owner informs you that about your personal data you have the right to:

  • Request access to the stored data.
  • Request a rectification or cancellation.
  • Request the limitation of your treatment.
  • Oppose the treatment.
  • Request the portability of your data.

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Owner, which means that any client, subscriber or collaborator who has provided their data at any time can address the Owner and request information about the data they have stored and how they have obtained them, request the rectification of them, request the portability of their personal data.

To exercise your rights of access, rectification, cancellation, portability and opposition you have to send an email to along with the valid proof in law as a photocopy of the passport or equivalent.

Purpose of the processing of personal data

When you connect to the website to send an email to the Holder, subscribe to their newsletter or make a contract, you are providing personal information for which the Holder is responsible. This information may include personal data such as your IP address, first and last name, physical address, email address, phone number, and other information. By providing this information, you give your consent for your information to be collected, used, managed and stored by, only as described in the Legal Notice and in this Privacy Policy.

The personal data and the purpose of the processing by the Holder is different according to the information capture system:

Contact forms: The Holder requests personal data among which may be: Name and surname, email address, telephone number and address of your website in order to respond to your queries.

For example, the Owner uses that data to respond to your messages, doubts, complaints, comments or concerns that you may have regarding the information included in the website, the services provided through the website, the processing of your personal data, issues related to the legal texts included in the website, as well as any other query that you may have and that is not subject to the conditions of the website or

Content subscription forms: The Holder requests the following personal data: Name and surname, email address, telephone number and address of your website to manage the list of subscriptions, send newsletters, promotions and special offers.

The data you provide to the Holder will be located on the servers of The Rocket Science Group LLC d/b/a, domiciled in the United States. (Mailchimp).

There are other purposes for which the Owner processes your personal data:

  • To ensure compliance with the conditions contained in the Legal Notice and in the applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • To analyze the navigation. The Owner collects other non-identifying data that is obtained through the use of cookies that are downloaded to your computer when you browse the website whose characteristics and purpose are detailed in the Cookies Policy.
  • To manage social networks, the Owner has a presence on social networks. If you become a follower on the Social Networks of the Owner, the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and that you have previously accepted.

You can consult the privacy policies of the main social networks on the respective platforms of each website:

  • Whatsapp
  • Facebook
  • Twitter
  • Linkedin
  • YouTube
  • Instagram

The Owner will process your personal data in order to correctly manage its presence on the social network, inform you of its activities, products or services, as well as for any other purpose that the regulations of social networks allow.

In no case will the Owner use the profiles of followers on social networks to send advertising individually.

Security of personal data.

To protect your personal data, the Owner takes all reasonable precautions and follows the best industry practices to prevent their loss, misuse, improper access, disclosure, alteration or destruction of them.

The website is hosted at The security of your data is guaranteed, since they take all the necessary security measures for it. You can consult its privacy policy for more information.

Content from other websites.

The pages of this website may include embedded content (for example, videos, images, articles, etc.). The embedded content of other websites behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed an additional third-party tracking code, and monitor your interaction using this code.

Cookies Policy.

In order for this website to work properly, you need to use cookies, which is information that is stored in your web browser.

On the Cookies Policy page you can consult all the information related to the collection policy, the purpose and the treatment of cookies.

Legitimation for data processing.

The legal basis for the processing of your data is: consent.

To contact the Owner, subscribe to a newsletter or make comments on this website you must accept this Privacy Policy.

Categories of personal data.

The categories of personal data that the Holder processes are:

  • Identification data.
  • Location data.
  • Multimedia data (photographs).
  • Retention of personal data

The personal data you provide to the Holder will be kept until you request its deletion.

Recipients of personal data.

Mailchimp The Rocket Science Group LLC d/b/a, domiciled in the United States.

You will find more information at:

The Rocket Science Group LLC d/b/a processes the data in order to provide its email services the Titulareting to the Holder.

Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). You will find more information at:

Google Analytics uses “cookies”, which are text files located on your computer, to help the Owner analyze the use made by users of the website. The information generated by the cookie about the use of the website (including your IP address) will be directly transmitted and stored by Google on the servers in the United States.

You can also see a list of the types of cookies used by Google and its collaborators and all the information regarding their use of advertising cookies

Web Browsing.

When browsing, non-identifying data may be collected, which may include the IP address, geolocation, a record of how services and sites are used, browsing habits and other data that cannot be used to identify you.

The website uses the following third-party analysis services:

  • Google Analytics
  • DoubleClick by Google

The Owner uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to collect demographic information.

Accuracy and veracity of personal data.

You agree that the data provided to the Owner is correct, complete, accurate and current, as well as to keep them duly updated.

As a User of the Website you are solely responsible for the veracity and correctness of the data you submit to the site, exonerating the Owner from any responsibility in this regard.

Acceptance and consent.

As a User of the Website you declare to have been informed of the conditions on the protection of personal data, you accept and consent to the processing thereof by the Owner in the manner and for the purposes indicated in this Privacy Policy.


To exercise your rights of access, rectification, cancellation, portability and opposition you have to send an email to along with the valid proof in law as a photocopy of the passport or equivalent.

The exercise of your rights does not include any data that the Holder is obliged to keep for administrative, legal or security purposes.

Changes to the Privacy Policy.

The Holder reserves the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments, as well as industry practices.

These policies will be in force until they are modified by others duly published.



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